FAQ Mail Template Configuration
1 Overview
FAQ is configured mainly in two files:
- Portlet preferences : /webapps/faq/WEB-INF/portlet.xml
- Services configuration : WEB-INF/conf/ks-plugins-configuration.xml
For general KS configuration information, please refer to
KS Configuration section
2 Configuration
Mail templates use a specific syntax that you can use to create a customized email message:
Parameters:
| Parameter | Description |
|---|
| &categoryName_ | To load the category's name. |
| &questionContent_ | To load the question's content. |
| &questionResponse_ | To load the question's answer. |
| here: | To load the link to question in FAQ. |
