Questions Moderator Actions

Moderator Actions on Questions

1 Adding Questions

A Moderator can add questions into the FAQ home page or a specific category by follow these steps:

Step 1. Show the Submit question form by one of two following ways:

The 1st way: Right click on the category/subcategory that you want to add new questions into and then select Submit Question in menu.

The 2nd way: In the home page or go into the category that you want to add a question into and then click the button on the tool bar.

The Submit question form will appear:

Step 2. Input values for fields in the Submit question form.

You can add a question by another language:

• Click on the language combo box in the Submit question form. The language drop down list will be displayed:

Select a language by clicking on the language that you want to add to a question.

• Click the Save button to accept adding another language or click the Cancel button to quit.

To remove a question in a specific language, simply select the language you want to delete and click on the delete icon beside the language combo box. After deleting, the corresponding language content will be deleted.

To attach files, click the attach a file link in the Submit question form, the Upload File form will appear:

Select files to upload by clicking the Browser... to select file's path from local computer.

Upload the selected files by clicking the icon to upload. Complete attaching files to topic by clicking the Save button.

Step 3. Complete submitting a question by clicking the Save button.

The question is added into the selected category and an alert message is shown to inform that the question is added. In case, the question is added to the category require moderation before displaying, the alert message will have the content to inform that the question will be checked by the Moderator for approval.

The question list is shown below:

: This icon means that the question has not been answered.

: This icon means that the question has been answered.

2 Editing Questions

With the Moderation role, the Moderator can edit existing questions inside categories managed by him while the Administrator can edit question in all categories in FAQ.

Following ways to edit questions:

The 1st way:

Step1. Right click on the question that you want to edit and then select Edit in menu:

The Edit question form will appear with current information, available for editing:

Step 2. Change current information of the selected question like when adding a new question. You can add more or remove the language option, attach file...

Step 3. Complete editing a question by clicking the Save button.

The 2nd way:

Step 1. Click the button on the tool bar. The Manage questions form will appear :

Step 2. Click the icon to edit the question in list. The form to edit will be displayed under the question list and available for editing.

Step 3. Change current information of the selected question.

Step 4. Complete editing a question by clicking the Save button.

3 Deleting Questions

With the Moderation role, the Moderator can only delete questions in the categories managed by him/her while the Administrator can delete all questions in all categories.

Following ways to delete questions:

The 1st way:

Step 1. Right click on the question that you want to delete and select Delete in menu:

The confirm deletion form will appear:

Step 2. Click the OK button to accept deleting the question or Cancel button to cancel the deleting action. After being deleted, the question will be removed from FAQ.

The 2nd way:

Step 1. Click on on the main actions bar.

The Manage questions form will appear :

Step 2. In the All questions tab, click on the icon of the question that you want to delete. A confirm deletion form will appear with two option : OK and Cancel.

Step 3. Click the OK button to accept deleting the question or Cancel button to cancel deleting. After being deleted, the question will be removed from the question list and FAQ.

4 Answer Questions

With the Moderation role, a Moderator can only answer questions in categories managed by him/her while the Administrator can answer all questions in all categories.

Following ways to answer questions:

The 1st way:

Open the Answer form by right clicking on the question that you want to answer and select Answer question in menu:

The Answer form will appear:

Name	Description
Question	The brief content of the question. It can only be viewed.
Question detail	The detail content of the question. It can only be viewed.
Answer	The content of the answer. It can be decorated with FCK Editor.
Language	The language is used to display the content of Question and Question detail field and is used to answer a question. You also can answer by another language the question is asked. Select another language in value list of the Language field. The question is displayed by the selected language.
Approved	The option is to approve the question or not. If this question is in the category that does not need moderating, this option is checked. If this question is in the category that need moderating, this option is not checked. To approve this question, check this field.
Activated	The option is to display this answer or not. It means: the answer of this question with the selected language will be displayed or not. By default, the answer always is shown.
Related to	All questions related to the question that you want other users to refer to.
	To link the current question to the other entry/question(s).
Save button	To accept submitting answer of the question.
Cancel button	To close Answer form.

To add more answers, simply click on Answer question in the question panel to open the Answer form and add more.

You can add related questions by following guides:

Step 1. Click the icon to display the question list in all categories. The Related questions form will appear:

Step 2. Select one or more questions in list by selecting the check boxes corresponding to the questions.

Step 3. Click the Save button to add the selected questions into the Related to field or click the Cancel button to quit.

To remove attachments or related questions, simply click the Remove link beside the attachment or the question that you want to delete.

Step 4. Enter values for required fields in the Answer form.

Step 5. Complete answering a question by clicking the Save button.

The 2nd way:

Step 1. Click the button on the tool bar, then click the Open questions tab.

Step 2. Click on the language (English, Vietnamese or French) or click the icon corresponding to the question that you want to answer.

The form to answer a question will be displayed under the question list.

Step 3. Enter values for required fields like the 1st way.

Step 4. Complete answering question by clicking the Save button.

5 Moving Questions

You can move one question from one category to another. Only the Answers Administrators and the moderators of one category can move questions inside it.

Only the Administrator can move questions to any where in Answers while the Moderator is checked the permission when moving question. A moderator can only move questions to the category that he moderates.

The Move Notification is only sent to the owner of the questions that have been moved.

Step 1. Right click on the question that you want to move and then select Move to :

The Move question form will appear:

Step 2. Move the question by double clicking on the destination category in the category list.

After moving, the Move question form is closed, the question is moved to the new destination category. The Cancel button is used to close the Move question form without moving.

6 Send to friends

This function is used to send a specific question to your friends via email. When you visit an interesting question, you may want to share with your friends for reference. This action supports this purpose.

In the eXo Answers, only Administrators and Moderators can send pending questions.

Do as follows:

Step 1. Show the Send question by email form by one of two following ways:

The 1st way: Right click on the question that you want to send to your friend and then select Send in the menu:

The 2nd way: Click the Send icon at the top right corner of the question when viewing it in details:

The Send question by email form will be displayed:

Details:

Step 2. Enter values for fields in the Send question by email form

Step 3. Complete sending the question by clicking the Send button.

The users with email addresses in the To, CC and BBC field will receive this message. The receivers can click the 'here' link in the content of the message to view the question in details in the Answers application.

7 Activate/Inactivate Questions

Activated questions are visible to normal users while inactivated questions are invisible, only the Administrator/Moderator can view.

With the Moderation role, the Moderator can only activate/inactivate questions in the category managed by him/her while the Administrator can activate/inactivate all questions in all categories.

Following guides to activate and inactivate Questions

The 1st way:

1. Go to Edit question function corresponding to the question that you want to activate or not.

2. To activate, select the Activated check box. Otherwise, don't select this check box. After being activated, all users can view these questions normally whatever FAQ mode is.

The 2nd way:

1. Go to Answer question function corresponding to the question that you want to activate or not.

2. To activate, select the Activated check box. Otherwise, don't select this check box. After being activated, all users can view these questions normally whatever FAQ mode is.

The 3rd way:

1. Click the button on the tool bar to open the Manage questions form.

2. Click on 'Yes' to change the 'No' status that means the question is inactivated and make it vice versa to activate question.

8 Approve/Disapprove Questions

This function allows approving or disapproving question in FAQ. FAQ has 2 modes: All and Approved.

With the All mode: both approved and unapproved questions are visible.

With the Approved mode: only approved questions are visible while unapproved questions are invisible to normal users.

With the Moderation role, the Moderator can only approve/disapprove questions in the category managed by him/her while the Administrator can approve/disapprove all questions in all categories.

Following ways to approve/disapprove questions:

The 1st way:

1. Go to Edit question function corresponding to the question that you want to approve or not.

2. To approve, select the Approved check box. Otherwise, don't select this check box. After being approved, all users can view these questions normally whatever FAQ mode is.

The 2nd way:

1. Go to Answer question function corresponding to the question that you want to approve or not.

2. To approve, select the Approved check box. Otherwise, don't select this check box. After being approved, all users can view these questions normally whatever FAQ mode is.

The 3rd way:

1. Click the button on the tool bar to open the Manage questions form.

2. Click on 'Yes' to change the 'No' status that means the question is unapproved and make it vice versa to approve question.